Returns and warranty

Returns

We accept a return only when the item is unopened and unused, and it is brought back on the same day you bought it. Items that have been opened, installed or used cannot be returned, but they are covered by the warranty below if they develop a fault.

Warranty

Cover depends on the product. These are the longest periods, and the exact terms for your item are shown on its product page.

• Solar panels: up to 25 years
• Lithium batteries: up to 5 years
• Solar street lights: up to 5 years
• Inverters: up to 2 years
• Tubular batteries: up to 2 years

The warranty may be void if the fault is caused by misuse, incorrect handling, unauthorised modification, or bad installation.

Making a warranty claim

Message us on WhatsApp or call 09044871185 with your order number (or a photo of your receipt) and a short description of the problem. Where an item is covered, we send an engineer or arrange for it to go to our after-sales service. We have after-sales engineers in major states across Nigeria.

Visit us

F-Line 1424, Ojo Alaba International Market, Lagos State. Mon–Sat, 24 hours. Closed Sunday.